Water losses happen and more often than not the damages can't be seen by the "naked eye" or don't show themselves for weeks on end. This can lead to issues of mold, mildew, wood rot, deterioration, and can even lead to severe health issues. Whether the loss comes from a clean water supply line or black water such as toilet or drain backup, proper water mitigation and water extraction is important so as to not cause further damage to your home or business. When it comes to your insurance company they have an obligation to get you back to pre-loss conditions but you also have an obligation to the insurance company to work quickly to mitigate your structural damages by drying affected areas using proper specialty equipment. Finding a proper mitigation team isn't easy, but here are some questions that you need to ask before letting someone dry out your home or business. 1) Are they IICRC certified? 2)Do they carry both the WRT and the ASD certifications and ask to see them? Have they worked with your insurance carrier before? Also be sure to check their google rankings to see what their other customers are saying. Restoration professionals should understand the basic psychometrics of water, humidity, temperature and evaporation in order to properly mitigate the water loss to your home or business to restore it back to pre-loss conditions. There is an art and a science to proper water mitigation and although we hate that you'll have to call us, you'll be happy that you did.